Cisco Anyconnect Secure Mobility Client Install Error

Hello Xiu RuLim,

Cisco AnyConnect Secure Mobility Client - Some links below may open a new browser window to display the document you selected.

It seems that there are some traces in the registry left even after uninstalling the program. I suggest that you follow these steps to delete the registry keys related to Cisco AnyConnect.

Cisco Anyconnect Secure Mobility Client Install Error Windows 10

Disclaimer: The steps below includes system registry modification. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

AnyconnectClientMobility

Cisco Anyconnect Secure Mobility Client Install Error Codes

Make sure to backup registry first, please refer to this support article: How to back up the registry in Windows. Please follow the steps below:

  1. Press Windowskey + R. The run dialog box will open.
  2. Type regedit, then press Enter.
  3. Browse to the following location: HKEY_CLASSES_ROOTInstallerProducts
  4. Within the Products folder, locate and delete the registry key which contains product information for Cisco AnyConnect Secure Mobility Client.
    ◦Each registry key within Products is an alphanumeric string. Select the first key and look on the right side for ProductName REG_SZ Cisco AnyConnect Secure Mobility Client. Go through each key in the Products folder until you find the one for Cisco AnyConnect Secure Mobility Client.
  5. Close the registry editor.
  6. Once done, try to start the installation for CiscoAnyConnect.

Cisco Anyconnect Secure Mobility Client Installer

Hope this helps. If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

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